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FAQs
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FAQs

Have a Question? Check Here for the answer.

We have put together a page of Frequently Asked Questions. We invite you to check it out to see if the question you have might be listed below.

Windows Users - Clearing Your Browser's Cache.

What is cache?

Your internet browser's cache stores certain information (snapshots) of webpages you visit on your computer or mobile device so that they'll load more quickly upon future visits and while navigating through websites that use the same images on multiple pages so that you do not download the same image multiple times. Occasionally, your cache can prevent you from seeing updated content, or cause functional problems when stored content conflicts with live content. You can fix many browser problems simply by clearing your cache. Below are links to instructions on how to clear cache for multiple Windows compatible browsers.

Internet Explorer Instructions

Internet Explorer 9, 10 & 11, click here.

Internet Explorer 8 & older, click here.

Chrome Instructions

Chrome, click here.

Mozilla Firefox Instructions

Firefox 4+, click here.

Firefox 3.5, click here.

Microsoft Edge Instructions

Microsoft Edge, click here.

Mac Users - Clearing Your Browser's Cache.

What is cache?

Your internet browser's cache stores certain information (snapshots) of webpages you visit on your computer or mobile device so that they'll load more quickly upon future visits and while navigating through websites that use the same images on multiple pages so that you do not download the same image multiple times. Occasionally, however your cache can prevent you from seeing updated content, or cause functional problems when stored content conflicts with live content. You can fix many browser problems simply by clearing your cache. Below are links to instructions on how to clear cache for multiple Mac compatible browsers.

Safari Instructions

Safari 8.0 - 10.0, click here.

Safari 5 & Older, click here.

Chrome Instructions

Chrome, click here.

Mozilla Firefox Instructions

Firefox 21+, click here.

Firefox 3.5 - 20, click here.

 

Wire Transfers

Incoming Domestic Wire Transfer Instructions


Below is the information we need to properly process an incoming domestic wire transfer to your BankCherokee account.

Send to:
BankCherokee
607 S. Smith Ave.
St. Paul, MN 55107

ABA/Routing Number: 096000580

BNF (Beneficiary): Customer's Name and Account Number with BankCherokee.

Incoming Foreign Wire Transfer Instructions

Below is the information we need to properly process an incoming foreign wire transfer to your BankCherokee account.

INTERMEDIARY INSTITUTION:
Pacific Coast Bankers' Bank
San Francisco, CA 94104
SWIFT CODE: PCBBUS66
ABA Number: 121042484

ACCOUNT WITH:
BankCherokee
607 S. Smith Ave
Saint Paul, MN 55107
Account Number: 096000580

BENEFICIARY CUSTOMER:
Name: << the beneficiary's name goes here >>
Address (Line 1): << the beneficiary's address goes here>>
Address (Line 2): << the beneficiary's second address line, if any, goes here >>
Account Number: << the beneficiary's account number with BankCherokee>

General Questions

What is BankCherokee's Routing Number?

BankCherokee's routing number is 096000580.

What do I do if my check card is lost or stolen?

Click here for more details and instructions.

What are the bank's hours?

Click here to visit our Locations page for directions, contact information and hours for each of our locations.

What are your cut-off times for deposits?

We do not have a cut-off time for deposits. We give you same day credit for your deposit right up until closing time. Click here to view our locations and hours.

How do I open a personal checking or savings account?

Opening a checking or savings account with BankCherokee is easy. Simply click on the Green "Apply Today" button located at the top of any page and fill out the form. A banker will then be in touch to work out the details. Or simply click here to be taken to the application!

How do I apply for a personal loan?

We know your time is very valuable, that’s why we make applying for a loan easy. Simply click on the Green "Apply Today" button located at the top of any page. Or simply click here.  Fill out and submit the application and one of our bankers will be in touch to finish the process and make it as easy as possible.

How do I open a business checking or savings account?

Opening a business checking or savings account with BankCherokee is easy. Simply click on the Green "Apply Today" button located at the top of any page and fill out the form. A banker will then be in touch to work out the details. Or simply click here to be taken to the application!

How do I apply for a business loan?

We know your time is very valuable, that’s why we make applying for a loan easy. Simply click on the Green "Apply Today" button located at the top of any page. Or simply click here.  Fill out and submit the application and one of our bankers will be in touch to finish the process and make it as easy as possible.

What are your rates on deposits?

Click here to view our current rates on checking, savings and certificates of deposit.

Mobile Banking

Is Mobile Banking Free?

Yes, our Mobile Banking service is free. Our standard fees apply for bill payments and Popmoney person-to-person payments made through Mobile Banking. 

Message and data rates may apply. 

Do I need to be enrolled in Online Banking to use Mobile Banking?

Yes. You must be enrolled in Cherokee Online Banking to use mobile banking.

Do I need to sign up for Mobile Banking?

If you plan on only using the app, you can simply visit your app store and download the app. If you want to use the Text or Mobile Browser versions, you'll need to enroll.

To enroll, log into Online Banking, click on “Personal Profile” and go to section entitled “Mobile Banking Profile”. Once enrolled, you will receive a welcome text with additional information.

Is there a wait period to use Mobile Banking?

There is no wait period.

For the Mobile Banking App: Once you have downloaded and installed the app, simply log in using the same user ID and password used for Online Banking.

For Mobile Browser Banking: Log in to Cherokee Online Banking, click on "Personal Profile" and go to the section entitled "Mobile Banking Profile". Once enrolled, you will receive a welcome text with a special link to the mobile browser site. Make sure to bookmark this link for future use.

For Text Banking: Log in to Cherokee Online Banking, click on "Personal Profile" and go to the section entitled "Mobile Banking Profile". Once enrolled, you will receive a welcome text.

Do I need a new username/access id or password?

No. Use the same Cherokee Online Banking username/access id and password. If you change your Online Banking password, the Mobile Banking password will automatically change as well.

How do I install the Smartphone App?

The smartphone app can be found by searching your smartphone’s application store, either the Apple App Store, Google Play or Kindle Store. You simply type in “BankCherokee” to find us.

Once downloaded, simply use your Cherokee Online Banking credentials to log in.

What if I lose a mobile device?

You can deactivate the device by following these steps:

Log in to Cherokee Online Banking and access Mobile Banking preferences under the Personal Profile link. Locate the phone number and select the option "Stop using this device for Mobile Banking".

Or call us at 651-225-6299 during regular banking hours.

How do I set up alerts?

It's easy. Just log into Cherokee Online Banking and set your alert preferences by clicking on the Blue Alerts button located in the upper right hand corner of your screen. The Alerts system may take a few seconds to load, once it appears, click on the "Messenger" link and a new page will load with an option to "Setup New Alert", click that link and select the type of Alert you'd like to set up.

Can I add new payees from Mobile Bill Pay?

No. To add a new payee to your list, log in to Cherokee Online Banking Bill Pay.

How much transaction history do I have access too?

You can view your current and previous statement history via mobile banking.

Mobile Deposit

What dollar limits apply to Mobile Deposit?

You may make any number of Mobile Deposits with a daily limit of $1,500.00. Each Mobile Deposit includes one deposited check only.

How should I endorse a Mobile Deposit check?

Be sure that the back of the check is endorsed, as usual, and include the words ‘For Mobile Deposit Only’ to identify the check as a Mobile Deposit.

When are funds available from a Mobile Deposit?

Funds from Mobile Deposits are generally available on the next business day after it is received, just like any deposit.

If making a deposit prior to the cut-off time (2:30 pm CST) you will see a Pending Transaction credit on your account around or after 3:30 pm CST. You can also check the status of your deposit via mobile banking. Log in to Mobile banking, click on Deposits and then click on View Deposit History

The cut-off time for Mobile Deposit is 2:30 pm CST.

What should I do with the paper check after a deposit?

We recommend securely storing the check for 14 business days, then destroying the original paper check.

What types of checks can be deposited?

Any check drawn from a U.S. financial institution can be deposited. The following items cannot be deposited:

  • International checks.
  • U.S. savings bonds.
  • Postal money orders.
  • Third party checks.
  • Checks payable to customer and another party who is not a joint owner on the account.

Online Banking

How do I enroll in online banking?

Enrolling in online banking couldn’t be easier, simply go to our homepage and click on the Login button located in the top right hand corner of the page and then click on the green Enroll Now button. Or simply click here and fill out the enrollment form. After you complete the enrollment form you’ll have immediate access to your BankCherokee accounts.

What is Bill Pay, and how does it work?

Bill Pay is a feature that allows BankCherokee customers to send payments either electronically or via U.S mail without the need for postage. It is a great time saver. To see a demo of Cherokee Online Bill Pay click here.

Is there a monthly fee for online banking?

No, there is no monthly fee for online banking.

Is there a monthly fee for your online Bill Pay service?

No, there is no monthly fee for our online Bill Pay service. Please keep in mind, if you don't use your bill pay account at least once in a 3 month period it will become inactive.

I did a Bill Payment a few days ago and the company says they haven't received it. Why?

You can check the status of your bill payment by logging into your bill payment account and then click on Bill History. From this screen you can locate the payment in question and view the payment details. Or if you'd prefer speaking to someone you can call 1.866.679.3392 between the hours of 6 am to Midnight seven days per week.

How do I login to online banking?

The login for Online Banking is located on our homepage in the upper right hand corner. It is a green button and is entitled Login, it is also available on all other pages in the same area.

I am locked out of online banking; how do I get logged in again?

Please contact our convience banking center at 651-225-6299, and a bank representative will be able to assist you.

I forgot my password/access ID; how do I get that information?

Please contact our convience banking center at 651-225-6299, and a bank representative will be able to assist you.

eStatements

What are eStatements?

eStatements are an electronic version of your paper statements. They look just like your paper statements, but you view them online.

Are eStatements safe?

Yes. Your eStatement is stored on a secure server and transmitted to your Internet browser using 128-bit encryption. Only you can access your eStatement using your Cherokee Online access ID and password.

I read that using eStatements helps prevent identity theft. Is this true?

Because Access Ids, Passwords and our additional level of security are needed to access your eStatement, your information is more secure than it is in your mailbox, where identity thieves can easily grab your paper bank statements. BankCherokee also uses state-of-the-art security measures to ensure that your information is protected online.

Does my eStatement contain the same information as my paper statement?

Yes. Your eStatement contains the same information your paper statement does. The eStatement itself is a Portable Document Format (pdf) version of your paper statement and looks exactly like the paper statements you're used to receiving.

Is there a fee for the eStatement service?

No. eStatements are a free service from BankCherokee.

What is required to sign up for eStatements?

Signing up for eStatements requires enrollment in Cherokee Online. Access to Cherokee Online requires an Internet connection and a current browser supporting 128-bit security encryption. Viewing eStatements requires the free Adobe® Acrobat® Reader® software.

What accounts are eligible for eStatements?

eStatements are currently available for all BankCherokee checking and savings accounts.

Can I enroll for more than one checking or savings account?

eStatements are enrolled on an account-by-account basis. Therefore, you can enroll as many checking and savings accounts as you wish. If you wish to enroll additional accounts after your initial enrollment, simply click on the Personal Profile link after you’ve signed into your online banking account and scroll down to the eStatements section.

How do I sign up for eStatements?

Log on to Cherokee Online.
- Click on the Personal Profile link/button.
- Scroll down to the bottom of the page and look for the section entitled eStatement Enrollment.
- Click on the Edit button to enroll.

How will I know a new eStatement is ready to be viewed?

Each month, you will receive an e-mail notification from BankCherokee that lets you know your statement is ready. The message will not contain any confidential information, such as your BankCherokee account number. The message will provide a link that will direct you to the “Log In” screen of our Internet Banking service, where you'll use your Access ID and Password to access your account statement.

How do I view eStatements?

Log into your online account. Click on the account number for the statement you would like to view. Click on the Documents button. Click on the eStatements link. Now, simply click on the statement you would like to view and it will open up in Adobe Acrobat. It’s that easy!

What is a PDF? Do I need Adobe Acrobat Software to view my eStatements? How do I get a copy?

A PDF is a Portable Document Format and is a standard way to deliver electronic documents on the Internet. Your eStatement will be delivered to you as a PDF document. To read your PDF eStatement document you will need a copy of Adobe Acrobat Reader. If you do not have a copy of Adobe Reader, you can download a copy free by clicking here.

What if I enroll and then decide I want to switch back to paper statements?

You can change your mind, and withdraw your consent, at any time. You can withdraw your consent by calling us at 651.225.6299 or by writing to us at: BankCherokee, Attn: Internet Banking, 607 S. Smith Ave. St. Paul, MN 55107. You will not be charged a fee for doing so. When you turn off eStatements, you will automatically begin receiving mailed (paper) statements and legal notices with your next statement cycle.

Why do I have to provide my email address to sign up for eStatements?

We will notify you via email when your eStatement is ready to be viewed.

How do I change my e-mail address?

Log into your Cherokee Online account. Click on the Personal Profile link. Look for the section entitled E-Mail and click the Edit button. Enter your new e-mail address and Submit.

Will my eStatement be available if for some reason I don't receive my email notification?

Yes. Your actual eStatement is independent of your email notification. If you do not receive your email notification, please call us at 651.225.6299, during business hours, and one of our convenience bankers will verify that we have your correct email address.

How long is my eStatement available?

You will be able to view your statement for 16 months. Each month your new statement will be added to your available eStatement list, which will accumulate up to a 16-month period. After 16 months, your oldest eStatement will no longer be available online. You will have the ability to save your eStatements to your computer while the eStatement appears in your active eStatement list.

How do I save eStatements to my computer?

Once you have opened your eStatement and are viewing it in Adobe Reader, go to the File menu and choose “Save”.  Name the statement file whatever you would like and choose the location you would like to save it to on your computer.  Alternatively, you can just right-click on the date of the statement you want to save and choose “Save Target As” from the pop-up menu, name the statement file whatever you would like and choose the location you would like to save it to on your computer.